Industry Studies

Vending Feeds Hungry Students 24/7

Vending fills many roles on campus, including providing some type of food service in buildings that lack other options and as a source of quick, on-the-run nourishment for students between classes. But according to Dawn-Michele Moros, an analyst with Management Science Associates (MSA), its primary role on campus is to satisfy students’ late-night cravings. "I believe they are being used to satisfy late night bingers," she said. "A lot of campuses do not have a place close by where they can go and get food. So once [other options] close, they are living off of what they can purchase in the vending machines, whether that is beverages or snacks."

That is really no surprise. As anyone who has spent any amount of time on a college or university campus knows, 18-24 year olds live by a different clock than most others. Late nights or all-nighters, be it for study or play, are a regular occurrence. So are hunger pangs at hours when most of us are safely tucked in our beds. That’s why vending remains an important resource for students and a significant revenue source for the schools. According to MSA, colleges and universities account for 11 percent of the entire vending market in the United States. MSA is a Pittsburgh, Pa., based market-research company. Among their products are VendScape, a machine-level sales-data reporting system for the vending industry, and a vending-industry Internet portal, www.allaboutvending.com.

Moros notes that MSA’s research indicates that while product popularity in the college and university vending segment has many similarities to that in other segments, there are some noteworthy differences, particularly in the area of beverages. "Soft drinks are by far still the most popular, but water has become increasingly more popular," she said.

Looking at market share by dollars, according to MSA’s VendScape data, water is now the second most popular vended beverage both on and off campus, but it performs particularly well at colleges and universities. By the numbers, in the United States as a whole, water represents just under 7 percent of the vended beverage market, but at colleges and universities, it accounts for just over 12 percent, up from 10 percent last year. Other beverages that perform better on campus than in the United States as a whole are juice drinks and juice. All other product categories are slightly weaker on campus than elsewhere.

In the snack arena, on-campus popularity closely follows that of other market segments, but a closer look at market share by dollars shows some interesting variations. Of note, while salty snacks are the top seller both on and off campus, their dollar


market share on campus is significantly lower. In contrast, all other snack categories with the exception of nuts and seeds show at least a marginally higher dollar market share on campus. Interestingly, while the gap between salty snacks and bakery goods is over 19 percent off campus, on campus it shrinks by nearly half to just 10.55 percent. Other strong on-campus performers include chocolate and crackers.

While setting the right product mix is important, other factors can play a role in determining how successful a vending location might be. Of note, Moros said that MSA has done some research that indicates that placing snack and beverage machines together is more effective than having only one or the other at a given location. "It lets the consumer satisfy two cravings at the same time," she said. "If students can get their snack and their beverage at the same place rather than having to go to two different places, you are going to capture more sales."
Reprinted from the March 2003 issue of On-Campus Hospitality – © 2003 Executive Business Media Inc.; Management Science Associates, Inc. All Rights Reserved.
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